Contact Us
Non Gamstop Casinos exists to help players in the UK research casinos not on Gamstop with clear, up-to-date information. If something on the site doesn't add up, if you've spotted an error, or if you simply want to ask about how we cover a particular brand, this is the page for that.
How to reach the team
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days. Please include as much detail as possible — the casino name, the page you were looking at, or a screenshot if it's a technical issue — so we can look into it properly.
What we can help with
- Corrections or updates to information about any casino, offer or bonus term featured on the site
- Questions about how we assess and rank the casinos not on Gamstop that we list
- General queries about how self-exclusion schemes work and what alternatives exist
- Feedback on your own experience with a listed operator, positive or negative
- Requests to have a new casino considered for review
What we can't help with
We're an independent review and comparison site, not a casino operator, payment provider or regulator. That means we can't process withdrawals, resolve account disputes, verify your identity documents or make decisions about a casino's terms and conditions on your behalf. For those matters, the casino's own customer support team is the right first point of contact, and their licensing authority is the appropriate next step if a dispute isn't resolved.
If you're concerned about your own gambling and want information on managing it, our responsible gambling page covers the tools and support options available, including how self-exclusion schemes work in practice.
Before you write in about a specific casino
If your question relates to a specific brand's welcome offer, wagering requirements or game selection, it's worth first checking our full non Gamstop casinos guide, where we break down how each site compares on payments, bonuses and game libraries. It answers most of the questions we get asked, and may save you a wait for a reply.
A note on how we work
Non Gamstop Casinos is editorially independent. Where we link to a casino, we may earn a commission if you sign up, but this has no bearing on how brands are rated or where they appear in our comparisons — that's based on the criteria set out in our review method, not on commercial arrangements. You can read more about our approach on the About Us page, and our full terms of use are set out in our Terms and Conditions.
All content on this site is intended for adults aged 18 and over. If you're unsure whether an enquiry is something we can help with, send it anyway — we'd rather read a message that turns out to be outside our scope than have you go without an answer.